On your Engelsrufer piece of jewellery, you have a warranty of two years from the date of purchase regarding material defects and processing errors. The prerequisite is that you as a consumer have bought the piece of jewellery in a partner sales outlet or in the Engelsrufer Online Shop. The guarantor is Schmuckzeit Europe GmbH, Nördliche Ringstr. 6, 91126 Schwabach, Germany.
Please note that Engelsrufer Jewellery, which was purchased from an authorized jewellery store (jeweller), also has to be submitted there with the proof of purchase and can not be sent directly to Engelsrufer.
From the date of purchase, your Engelsrufer piece of jewellery will be repaired free of charge within this two-year period. If this is not possible or if a repair is disproportionate, we exchange the piece of jewellery for an equivalent free of charge. The guarantee does not cover improper use, external repair, careless handling, wear, wearing parts such as leather or satin ribbons, misuse or if the piece of jewellery has been damaged, for example, by an accident. Please refer to the special care instructions for jewellery by Engelsrufer.
Regardless of the guarantee granted by Schmuckzeit Europe GmbH, you are entitled to the rights under the statutory warranty. These are not limited by the warranty.
In order to be able to refund the transport costs in case of warranty, please attach a copy of the postage cost document to your parcel (or get in contact with us so we can send you a free return ticket). For the purpose of the refund, please also note your bank details (your data will, of course, be treated confidentially).
Schmuckzeit Europe GmbH
Division Onlineshop / Return
Limbacher Str. 25
For your own safety, we would like to point out that defective jewellery is stamped by registered mail or parcel with return receipt to us. We assume no liability for damage, loss and theft during transport.